Refund policy

At Bikers and Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy to ensure your peace of mind. Here's what you need to know about returning or exchanging items purchased on our platform:

1. Eligibility for Returns and Exchanges:

• To be eligible for a return or exchange, items must be unused, unworn, and in their original condition with tags attached (if applicable). Items must also be returned within the specified return period, which is typically within 30 days of receipt of your order.

2. Items Not Eligible for Returns or Exchanges:

• Certain items are not eligible for returns or exchanges due to hygiene reasons or customization. These may include but are not limited to:
• Personalized or customized items
• Intimate apparel (e.g., underwear, swimwear)
• Items marked as final sale or clearance
• Donations

3. How to Initiate a Return or Exchange:

• To initiate a return or exchange, please contact our customer support team at refunds@bikersandbeauty.com. Provide your order number and details of the item(s) you wish to return or exchange. Our team will guide you through the process and provide you with a return authorization and instructions for returning your item(s).

4. Return Shipping:

• Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part (e.g., wrong item received, defective item). We recommend using a trackable shipping method and retaining proof of postage for your records.

5. Refunds and Exchanges:

• Once we receive and inspect your returned item(s), we will process your refund or exchange as quickly as possible. Refunds will be issued to the original form of payment, while exchanges will be processed based on the availability of the desired item(s).

6. Processing Time:

• Please allow 5-7 business days for your return to be processed and for the refund to reflect in your account. Exchanges may take additional time depending on product availability and shipping logistics.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will work with you to resolve the problem and provide a replacement or refund as necessary.

8. Contact Us:

• If you have any questions or concerns about our returns and exchanges policy, please don't hesitate to reach out to our customer support team at refunds@bikersandbeauty.com. We're here to help and ensure that your shopping experience with Bikers and Beauty is enjoyable and hassle-free.

Thank you for shopping with us and for your support of our mission to make a positive impact in the lives of cancer patients, motorcycle enthusiasts, and communities everywhere.